Some texts contain HTML markup, and some contain Twig markup. You can change your text as required to modify the appearance of system or email notifications.
List of the attributes that can be used in the notification templates:
| issue.id | Request ID |
| issue.caption | Request name |
| issue.description | HTML text of request description |
| issue.deliveryDate | Finish date estimation |
| issue.issueType.caption | Request type name |
| issue.state.caption | Request state name |
| issue.product.caption | Name of the product (service) to which the query belongs |
| issue.project.caption | Name of the project title in which the request is located |
| issue.customer.caption | Request author name |
| issue.assignedTo.caption | Request assignee name |
| issue.priority.caption | Request priority |
| issue.severity.caption | Request severity |
Example of notification about modification of the request state in which query UID and description are displayed additionally:
Hello!
The state of request "U-{{ issue.id }} {{ issue.caption }}" has been changed:
{{ changes | unescapeHtml | raw }} {% if version != '' %}Completed in version:
{{ version | unescapeHtml }}{% endif %}Description:
{{ issue.description | unescapeHtml | raw }}
{% if comment != '' %}Comment:
{{ comment | unescapeHtml | raw }}
{% endif %}